Privacy Policy

1. Introduction

This Privacy Policy describes how LifeSync (the "App", "we", "us", or "our") collects, uses, and discloses your personal information when you use our services or communicate with us (collectively, the "Services"). By accessing or using LifeSync, you agree to this Privacy Policy. If you do not agree, please refrain from using our Services.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of significant updates by posting the revised policy on this page with an updated "Last updated" date.

3. Information We Collect

a. Information We Collect Directly from You

• Basic contact details (e.g., name, email address, phone number).
• Account information (e.g., username, password).
• Health and medical details (e.g., conditions) if provided.
• Messages or support inquiries submitted through the App.

b. Information We Collect Automatically

• Device details (e.g., IP address, operating system).
• Usage data (e.g., features accessed, timestamps).
• Location data (e.g., Home address, with user consent).

4. How We Use Your Information

We use your information to:

• Provide and enhance the App's functionality.
• Process SOS send/receive features and notify emergency contacts.
• Communicate with you about updates, alerts, and support.
• Monitor, analyze, and improve the user experience.
• Ensure the security and integrity of the Services.

5. SOS Send/Receive Policy

The SOS feature enables users to send emergency alerts to designated contacts and emergency services. When activated, the App collects and shares real-time location data and relevant health information with your emergency contacts to ensure timely assistance. By using this feature, you consent to the collection and sharing of such information.

We take precautions to secure this data and only retain it for the duration necessary to fulfill the SOS request.

6. How We Share Your Information

We may share your information with:

• Emergency services and designated contacts during SOS events.
• Authorities to comply with legal obligations or respond to emergencies.

7. Security and Retention

We use industry-standard security measures to protect your information. However, no system is completely secure. We retain personal data only as long as necessary to provide our Services and comply with legal requirements.

8. Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know.You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete.You may have a right to request that we delete personal information we maintain about you.
• Right of Portability.You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing:You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent:Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences:We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

10. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

11. Children’s Privacy

LifeSync is not intended for children under 13. We do not knowingly collect personal data from children. If we become aware of such data, we will promptly delete it.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

LifeSync
Email: info@lifesync.cc